ATTENTION
Due to COVID-19 import restrictions and business closings the supply of flower variety has been dramatically impacted. Therefore, we ask that you consider ordering a Designer's Choice Arrangement CLICK HERE. We will use the freshest flowers that we have in stock to create a beautiful, one of a kind, arrangement that will be sure to please!

Your safety is our top priority. That's why we offer contactless delivery on all orders - no signature required.

Substitution/Return Policy

Your satisfaction is our number one priority.

If you are not completely satisfied with your order, please follow our policy guidelines below for assistance.

FRESH FLOWERS

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value.

We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color.

For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

NON-PERISHABLE GIFT ITEMS

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt.

PLANTS

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

SUBSTITUTIONS FOR SPECIAL OCCASIONS

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, anniversaries, etc, we may make a substitution of equal or greater value to ensure timely delivery.

If the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.

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